Support

We provide 7x24x365 online and offline support to our customers. To effectively and efficiently use the IT solutions support is the mandatory task and as a company we believe on that.

Our strategy hinges on providing unparalleled service and support, which is critical to setting us apart from the competition. We need to differentiate on service and support in order to become true partners with our clients. Our service offers will include:

• Uptime guarantees: we will include “uptime guarantees” with our all-inclusive service agreements to insure maximum productivity for our clients.
• Internal training: the “learning and growth” part of our Balanced Scorecard performance measurement strategy will include the requirement that our Systems Engineers and sales professionals become network and IT certified by the end of  a year..
• Customer training: we will package comprehensive customer training programs with all of our offerings, to include systematic follow up and refresher training.
• Upgrade analysis: we will periodically assess our client’s business processes and requirements, and offer cost-effective upgrade solutions to meet changing needs.